Over the past twenty years the Global Village has been experiencing business and infrastructure change at exponential rates with diverse impact on every entity and every being, with the only prospect being one of accelerating change. From a business perspective, this means that it is no longer possible to implement a system and expect it to continue delivering consistent value over its lifetime without enhancement.
Change means that each and every system will require continuous updating over its lifetime merely to keep up with the change in its external environment, let alone to enhance the value it delivers.
While a step change in business value generation is generally expected during the implementation phase, there is seldom much thought given to future development where-in most of the value is generated.
Rifle-Shot’s Service and Enhancement Phase is a process of applying incremental change over the lifetime of the system, thereby improving the system fit to your business and enhancing your competitive advantage through a process of supporting Continuous Improvement (CI).
Systemic thinkers will recognise the parallels with the Small Wins processes and the benefits of low risk improvements to their systems.